Organizational self-assessment /
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London ; New York :
Chapman & Hall,
1997.
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| Edition: | 1st ed. |
| Subjects: |
Table of Contents:
- Foreword / Heini Lippuner
- 1. From quality audits to self-assessment/self-diagnosis in relation to the company's missions
- 2. The model: an integrated view of the company and its missions
- 3. The self-assessment/self-diagnosis process
- 4. Assessment of results, processes and systemic factors
- 5. Cross-diagnosis
- 6. Introducing self-assessment into the company: preparing for and implementing the self-assessment process
- 7. Integrating self-assessment and improvement planning into the company planning cycle
- App. A. Guide to the self-assessment process
- App. B. Integrating TQM concepts into business management.