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  1. 1
    Niche selling : how to find your customer in a crowded market /
    Llibre
    per Brooks, William T., 1945-
    Publicat 1992
    Publisher description
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  2. 2
    The effect of experience on customer satisfaction /
    Llibre
    per Burton, Suzan
    Publicat 1995
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  3. 3
    Modeling the "Three C's" : a multiple choice experiment approach /
    Llibre
    per Brazell, Jeff D.
    Publicat 1998
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  4. 4
    Magnetic service : secrets for creating passionately devoted customers /
    Llibre
    per Bell, Chip R.
    Publicat 2003
    Publisher description
    Contributor biographical information
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  5. 5
    Forming perceptions of overall quality in consumer products : a process of quality element integration /
    Llibre
    per Silverman, Steven N.
    Publicat 1995
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  6. 6
    The enemy within : actions that self-destruct companies, customer service and jobs : where they come from, how to change them /
    Llibre
    per Buchanan, Richard W.
    Publicat 1996
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  7. 7
    Patients and their hospitals; a survey of patients' views of life in general hospitals,
    Llibre
    per Raphael, Winifred, 1898-1978
    Publicat 1973
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  8. 8
    Responsiveness : double your profits in half the time /
    Llibre
    per Flanagan, Neil, 1947-
    Publicat 1996
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  9. 9
    Consumer discontinuance decisions for continuously provided subscription services : a thesis submitted to the Faculty of the Graduate School of the University of Colorado in partial fulfillment of the requirement for the degree of Doctor of Philosophy, Graduate School of Business Administration /
    Thesis Llibre
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  10. 10
    25 management lessons from the customer's side of the counter /
    Llibre
    per Donnelly, James H.
    Publicat 1992
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  11. 11
    The influence of service quality on customer satisfaction and repurchase intentions at fitness clubs in South Korea /
    Thesis Llibre
    per Choi, Jong Pill
    Publicat 2001
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  12. 12
    Full price : competing on value in the new economy /
    Llibre
    per Winninger, Thomas J.
    Publicat 2000
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  13. 13
    Overall customer satisfaction, trust, and commitment in customer voluntary performance behaviors with travelers in lodging servcies : a thesis in hotel, restaurant, and institutional management /
    Thesis Llibre
    per Dai, You-De
    Publicat 2002
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  14. 14
    High value, low cost : how to create profitable customer delight /
    Llibre
    per Plowman, Brian
    Publicat 1994
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  15. 15
    The joyless economy : an inquiry into human satisfaction and consumer dissatisfaction /
    Llibre
    per Scitovsky, Tibor
    Publicat 1976
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  16. 16
    Behavioral and financial impact of customer satisfaction and service quality : an empirical assessment in the facilities management industry.
    Llibre
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  17. 17
    B2B E-Commerce /
    Llibre
    Publicat 2001
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  18. 18
    Competing globally : challenges and opportunities /
    Llibre
    Publicat 1994
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  19. 19
    Managing retail consumption /
    Llibre
    per Davies, Barry J.
    Publicat 2002
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  20. 20
    Impact of employee service orientation on service quality in the restaurant business /
    Thesis Llibre
    per Kim, Hyun Jeong
    Publicat 2000
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