Customer relations Customer services 9 Management 7 Consumer satisfaction 3 Marketing 3 Selling 3 Success in business 3 Consumer complaints 2 Interpersonal relations 2 Public relations 2 Quality control 2 Relationship marketing 2 Sales management 2 Standards 2 Advertising agencies 1 Attitudes 1 Banks and banking 1 Brand name products 1 Business 1 Business communication 1 Business etiquette 1 Caterers and catering 1 Communication in industrial relations 1 Communication in management 1 Communication in personnel management 1 Complaints (Administrative procedure) 1 Consumer behavior 1 Corporate image 1 Costs 1 Customer loyalty 1