Service management for competitive advantage /
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| 主要作者: | |
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| 其他作者: | |
| 格式: | 图书 |
| 语言: | English |
| 出版: |
New York :
McGraw-Hill,
c1994.
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| 丛编: | McGraw-Hill series in management
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| 主题: |
| 实物描述: | xviii, 462 p. : ill. ; 24 cm. |
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| 参考书目: | Includes bibliographical references and indexes. |
| ISBN: | 0070212171 (alk. paper) |