Responsiveness : double your profits in half the time /

Lignende værker

• Magnetic service : secrets for creating passionately devoted customers /
  af: Bell, Chip R.
  Udgivet: (2003)
• The enemy within : actions that self-destruct companies, customer service and jobs : where they come from, how to change them /
  af: Buchanan, Richard W.
  Udgivet: (1996)
• 25 management lessons from the customer's side of the counter /
  af: Donnelly, James H.
  Udgivet: (1992)
• Consumer discontinuance decisions for continuously provided subscription services : a thesis submitted to the Faculty of the Graduate School of the University of Colorado in partial fulfillment of the requirement for the degree of Doctor of Philosophy, Graduate School of Business Administration /
  af: Moody, Rex Thomas
• The effect of experience on customer satisfaction /
  af: Burton, Suzan
  Udgivet: (1995)