The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York ; London :
McGraw-Hill,
c2001.
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| Subjects: | |
| Online Access: | Table of contents Publisher description Contributor biographical information |
| Physical Description: | xxvi, 261 p. : ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references (p. [235]) and index. |
| ISBN: | 007136479X (hbk.) |