The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships /
Enregistré dans:
| Auteur principal: | |
|---|---|
| Format: | Livre |
| Langue: | English |
| Publié: |
New York ; London :
McGraw-Hill,
c2001.
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| Sujets: | |
| Accès en ligne: | Table of contents Publisher description Contributor biographical information |
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| 100 | 1 | |a Bergeron, Bryan P. | |
| 245 | 1 | 4 | |a The eternal e-customer : |b how emotionally intelligent interfaces can create long-lasting customer relationships / |c Bryan P. Bergeron. |
| 260 | |a New York ; |a London : |b McGraw-Hill, |c c2001. | ||
| 300 | |a xxvi, 261 p. : |b ill. ; |c 24 cm. | ||
| 504 | |a Includes bibliographical references (p. [235]) and index. | ||
| 650 | 0 | |a Customer loyalty. | |
| 650 | 0 | |a Internet marketing. | |
| 856 | 4 | 1 | |3 Table of contents |u http://www.loc.gov/catdir/toc/mh021/00057875.html |
| 856 | 4 | 2 | |3 Publisher description |u http://www.loc.gov/catdir/description/mh021/00057875.html |
| 856 | 4 | 2 | |3 Contributor biographical information |u http://www.loc.gov/catdir/enhancements/fy0707/00057875-b.html |
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