Excellence & productivity : a comparative study of service quality, productivity and human resource management practices in Australasian hotels /

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Bibliographic Details
Main Author: Nankervis, Alan R.
Corporate Author: University of Western Sydney, Nepean. Faculty of Commerce
Format: Book
Language:English
Published: Sydney : University of Western Sydney, Nepean, 1993.
Series:Working paper series (University of Western Sydney, Nepean. Faculty of Commerce) ; no. 86.
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CARM 1 Store

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