Nankervis, A. R. (1993). Excellence & productivity: A comparative study of service quality, productivity and human resource management practices in Australasian hotels. University of Western Sydney, Nepean.
Dyfyniad Arddull ChicagoNankervis, Alan R. Excellence & Productivity: A Comparative Study of Service Quality, Productivity and Human Resource Management Practices in Australasian Hotels. Sydney: University of Western Sydney, Nepean, 1993.
Dyfyniad MLANankervis, Alan R. Excellence & Productivity: A Comparative Study of Service Quality, Productivity and Human Resource Management Practices in Australasian Hotels. University of Western Sydney, Nepean, 1993.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.