Excellence & productivity : a comparative study of service quality, productivity and human resource management practices in Australasian hotels /

Tallennettuna:
Bibliografiset tiedot
Päätekijä: Nankervis, Alan R.
Yhteisötekijä: University of Western Sydney, Nepean. Faculty of Commerce
Aineistotyyppi: Kirja
Kieli:English
Julkaistu: Sydney : University of Western Sydney, Nepean, 1993.
Sarja:Working paper series (University of Western Sydney, Nepean. Faculty of Commerce) ; no. 86.
Aiheet:
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245 1 0 |a Excellence & productivity :  |b a comparative study of service quality, productivity and human resource management practices in Australasian hotels /  |c by Alan R. Nankervis. 
246 3 |a Excellence and productivity 
260 |a Sydney :  |b University of Western Sydney, Nepean,  |c 1993. 
300 |a 29, xxv p. :  |b ill. ;  |c 30 cm. 
490 1 |a Working paper series / University of Western Sydney, Nepean. Faculty of Commerce,  |x 1033-6903 ;  |v no. 86. 
500 |a "November 1993." 
504 |a Bibliography: pp. xxiii-xxv. 
650 0 |a Hospitality industry  |x Quality control. 
650 0 |a Hospitality industry  |x Personnel management. 
650 0 |a Hotel management  |z Australia. 
710 2 |a University of Western Sydney, Nepean.  |b Faculty of Commerce 
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