Customer focus : a strategy for success /
As strategic concepts, customer driven quality and service have moved to the top of the list for most managers. A day does not go by without some reminder of how important these factors have become. The tools that this book uses to examine and develop these topics are both familiar and critical. Mar...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
[Menlo Park, Calif.] :
Crisp,
c1998.
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| Series: | Crisp management library ;
18 |
| Subjects: |
CARM 1 Store
| Copy 1 | Available Place a Hold |
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