APA (7th ed.) Citation

Burton, S., Roberts, J., & Sheather, S. J. (1995). The effect of experience on customer satisfaction. University of New South Wales, Australian Graduate School of Management.

Chicago Style (17th ed.) Citation

Burton, Suzan, John Roberts, and Simon J. Sheather. The Effect of Experience on Customer Satisfaction. Sydney: University of New South Wales, Australian Graduate School of Management, 1995.

MLA (8th ed.) Citation

Burton, Suzan, et al. The Effect of Experience on Customer Satisfaction. University of New South Wales, Australian Graduate School of Management, 1995.