Citazione Stile APA (7a Edizione)

Burton, S., Roberts, J., & Sheather, S. J. (1995). The effect of experience on customer satisfaction. University of New South Wales, Australian Graduate School of Management.

Citazione stile Chigago Style (17a edizione)

Burton, Suzan, John Roberts, e Simon J. Sheather. The Effect of Experience on Customer Satisfaction. Sydney: University of New South Wales, Australian Graduate School of Management, 1995.

Citatione MLA (8a ed.)

Burton, Suzan, et al. The Effect of Experience on Customer Satisfaction. University of New South Wales, Australian Graduate School of Management, 1995.