Cita APA (7th ed.)

Cook, S. (1996). Process improvement: A handbook for managers. Gower.

Cita Chicago (17th ed.)

Cook, Sarah. Process Improvement: A Handbook for Managers. Aldershot, Hampshire, England ; Brookfield, Vt.: Gower, 1996.

Cita MLA (8th ed.)

Cook, Sarah. Process Improvement: A Handbook for Managers. Gower, 1996.