Process improvement : a handbook for managers /
"Sarah Cook's latest book offers a systematic, customer-focused approach to improving the way we work. The methods it describes can be applied equally to a specific area or function and to the organization as a whole."--BOOK JACKET. "The author outlines a four-stage approach and...
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Aldershot, Hampshire, England ; Brookfield, Vt. :
Gower,
c1996.
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| Subjects: |
Table of Contents:
- 1. Process Improvement in Perspective
- 2. The Beginnings
- 3. Benefits and Problems
- 4. Setting the Scene
- 5. The Four-Stage Approach
- 6. Stage 1: Identifying the Needs
- 7. Stage 2: Assessment and Analysis
- 8. Stage 3: Designing Processes
- 9. Stage 4: Implementation
- 10. Process Improvement in Action.