Tricky business letters : persuasive tactics on paper /

"Packed full of written solutions for difficult situations faced by managers everyday, this book offers over 150 letters to make life easier and more productive." "The author explains how, when and why to use the techniques he suggests and includes letters to customers, suppliers, sta...

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Autore principale: Wainwright, Gordon R. (Gordon Ray), 1937- (Autore)
Natura: Libro
Lingua:English
Pubblicazione: London : Prentice Hall, 2000.
Serie:Smarter solutions.
Soggetti:
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100 1 |a Wainwright, Gordon R.  |q (Gordon Ray),  |d 1937-  |e author. 
245 1 0 |a Tricky business letters :  |b persuasive tactics on paper /  |c Gordon R. Wainwright. 
264 1 |a London :  |b Prentice Hall,  |c 2000. 
300 |a xiv, 194 pages ;  |c 21 cm. 
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490 1 |a Smarter solutions 
500 |a Originally published: Great Britain : Pitman, 1993. 
500 |a Includes index. 
520 1 |a "Packed full of written solutions for difficult situations faced by managers everyday, this book offers over 150 letters to make life easier and more productive." "The author explains how, when and why to use the techniques he suggests and includes letters to customers, suppliers, staff, distributors, the media, public sector organisations, landlords, tenants and more. Adapt the letters in this book to meet your own requirements."--BOOK JACKET. 
650 0 |a Commercial correspondence. 
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830 0 |a Smarter solutions.  |n Performance pack. 
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