The 1999 Australian call centre industry study /

The 1999 Australian call centre industry study /

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Bibliographic Details
Corporate Authors: ACA Research Pty. Ltd, Call Centre Research
Format: Book
Language:English
Published: North Sydney : ACA Research, c1999.
Edition:[2nd. ed.]
Subjects:
Call centers > Australia.
Call centers > Management.
Customer services > Management.
Call centers > Asia.
Call centres.
Service delivery.
Costs.
Performance indicators.
Infrastructure.
Personnel management.
Surveys.
Asia.
Australia overseas comparisons.
Description
Item Description:"April 1999"--Cover.
Physical Description:71 p. : ill., maps (mostly col.) ; 30 cm.
Bibliography:Includes bibliography.

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