APA (7. basım) Alıntı

Bateson, J. E. G., & Hui, M. K. M. (1990). The effects of perceived control and customer crowding on the service experience. Marketing Science Institute.

Chicago Style (17. basım) Atıf

Bateson, John E. G., ve Michael K. M. Hui. The Effects of Perceived Control and Customer Crowding on the Service Experience. Cambridge, Mass.: Marketing Science Institute, 1990.

MLA (8th ed.) Atıf

Bateson, John E. G., ve Michael K. M. Hui. The Effects of Perceived Control and Customer Crowding on the Service Experience. Marketing Science Institute, 1990.