Bateson, J. E. G., & Hui, M. K. M. (1990). The effects of perceived control and customer crowding on the service experience. Marketing Science Institute.
Citace podle Chicago (17th ed.)Bateson, John E. G., a Michael K. M. Hui. The Effects of Perceived Control and Customer Crowding on the Service Experience. Cambridge, Mass.: Marketing Science Institute, 1990.
Citace podle MLA (8th ed.)Bateson, John E. G., a Michael K. M. Hui. The Effects of Perceived Control and Customer Crowding on the Service Experience. Marketing Science Institute, 1990.
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