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00962nam a2200277 a 4500 |
| 001 |
c000415390 |
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CARM |
| 005 |
00000000000000.0 |
| 008 |
900530s1990 mau b 00010 eng |
| 019 |
1 |
|
|a 7306524
|
| 035 |
|
|
|a (OCoLC)21709722
|
| 035 |
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|a (vdu).b13136823
|
| 040 |
|
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|d VMOU:C
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| 082 |
0 |
4 |
|a 658.8343
|2 20
|
| 100 |
1 |
|
|a Bateson, John E. G.
|
| 245 |
1 |
4 |
|a The effects of perceived control and customer crowding on the service experience /
|c by John E.G. Bateson and Michael K.M. Hui.
|
| 260 |
0 |
|
|a Cambridge, Mass. :
|b Marketing Science Institute,
|c c1990.
|
| 300 |
|
|
|a 41 p. ;
|c 28 cm.
|
| 490 |
0 |
|
|a Report ;
|v no. 90-105.
|
| 500 |
|
|
|a Bibliography: p. 36-40.
|
| 650 |
|
0 |
|a Consumer behavior.
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Motivation research (Marketing)
|
| 700 |
1 |
|
|a Hui, Michael K. M.
|
| 830 |
|
0 |
|a Report (Marketing Science Institute) ;
|v no. 90-105.
|
| 999 |
f |
f |
|i 192bd3df-64c2-5be4-8332-7e21bc341f2f
|s 0b880ffe-8340-5a1d-82a4-7f8dc7ecfd00
|